This policy applies to BLAZE credit top-ups, fixed-term memberships, and membership upgrades.
It forms part of, and should be read together with, our Terms of Service.
1. Digital purchases and delivery
Credit top-ups deliver credits to your unified BLAZE balance after verified payment.
Memberships are one-time purchases for the displayed fixed term and do not renew automatically.
Annual memberships deliver their credit benefit monthly for up to 12 benefit months, rather than all at once.
Membership upgrades take effect after verified payment, keep the original expiration date, and may deliver additional credits.
2. Final sale by default
To the maximum extent permitted by law, all credit top-ups, memberships, and upgrades are final and non-refundable.
There is no self-service cancellation or refund portal. A membership ending at its expiration date does not create a refund right.
Credits have no cash value and cannot be exchanged, transferred, sold, withdrawn, or redeemed for money.
3. Limited manual exceptions
We may review a refund request manually where there is a verified duplicate charge, an unauthorized
transaction, a payment for which the purchased benefit was not delivered because of a failure on our
side, or where a refund is required by applicable law. Review is case-by-case; sending a request does
not guarantee approval.
4. Used credits and approved refunds
Credits already used to access AI services are ordinarily not refundable.
We do not provide automated purchase-by-purchase credit consumption attribution or an automated partial-refund calculator.
If a refund is approved, we may revoke the related membership access, unused credits, upgrade benefits, and referral commission.
We may decline or limit a discretionary refund when the account no longer has enough unused credits to reverse the approved amount without creating a negative balance.
5. Email-only review process
Refund review requests must be sent to [email protected]
from the email address associated with your BLAZE account. Include the Creem transaction or order ID,
purchase date, amount, and a concise explanation. This support email is the only refund request
channel offered by BLAZE.
6. Approved refund processing
Approved refunds are sent through our payment provider and Merchant of Record to the original
payment method. Bank and payment-network processing times are outside our control. We do not issue
cash refunds, transfers to another account, or refunds to a different payment method.
7. Disputes, fraud, and abuse
A payment dispute, suspected fraud, chargeback abuse, or other misuse may result in immediate
suspension of membership and account benefits while we investigate. Contact support before filing
a dispute so we can review the transaction.
8. Mandatory legal rights
Nothing in this policy excludes or limits any refund, withdrawal, cancellation, or consumer right
that cannot lawfully be excluded in your country of residence.