Refund Policy

Last updated: June 23, 2026

This Refund Policy explains how refunds work for purchases of BLAZE credits. It forms part of, and should be read together with, our Terms of Service.

1. Credits are digital goods

BLAZE runs on credits. Credits are digital goods delivered to your account immediately after payment, and they are consumed as you use AI features such as image and video generation.

2. Purchases are final

• Because credits are delivered instantly and consumed on use, all credit purchases are final and non-refundable, except as required by applicable law or as set out in Section 3 below.
• Credits that have already been used are not refundable.
• Credits have no cash value and cannot be exchanged, transferred, or withdrawn for money.

3. When we may issue a refund

We review refund requests in good faith. We will generally issue a refund of the affected, unused credits where:

• you were charged more than once for the same purchase (a duplicate or accidental charge);
• a technical failure on our side meant you were charged but the credits were not delivered to your account; or
• a refund is required by the consumer-protection laws of your country.

Approved refunds are returned to your original payment method through our payment provider and Merchant of Record.

4. Your statutory rights

Nothing in this policy limits any mandatory refund or cancellation rights you have under the laws of your country of residence. Where you have a statutory right of withdrawal for digital content, by purchasing and using credits you request immediate performance and acknowledge that this right is lost once the credits have been used.

5. How to request a refund

Email [email protected] from your account email, including the approximate date and amount of the purchase. We aim to respond within a few business days.

6. Chargebacks

If something goes wrong, please contact us first — we're happy to help and most issues are quick to resolve. Filing a chargeback without contacting us may result in suspension of your account.

7. Contact

Questions about refunds? Contact us at [email protected].